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Stay Safe from Fraud

We want to help protect you from fraud and scams.

Authorised Push Payment (APP) Fraud

What is APP fraud?

APP fraud happens when someone is tricked by a fraudster into sending a payment, often by faster payments or CHAPS.  

Fraudsters might impersonate a person or business that you trust, and some scams can be particularly convincing.  

Ways to stay safe from APP scammers

  • Take notice of fraud alerts or warnings from your payment service providers when making a payment or managing your accounts
  • Be wary of unexpected emails claiming that payment details have changed. Take some time to independently check that the details are correct, don’t be pressured into acting quickly
  • Be wary of unusual calls or text messages claiming to be from a person or business you know – check they are who they say they are
  • Stay scam savvy using Take Five (insert link to https://www.takefive-stopfraud.org.uk/ ) a national campaign providing up to date fraud and scam awareness information

New protections

From 7 October 2024 new regulations come into effect that enhance consumer protection against this type of fraud. If you fall victim to a scam you may be eligible for a refund.

If you think you have been the victim of a scam involving your Oxbury account, you must contact us as soon as possible, on 01244 735030 between 9am – 5.30pm, Monday – Friday.

You should also report this to the police, or consent to us making a report to the police on your behalf. We may contact you and other payment service providers for further information to support your claim.

Here are some useful tips to help you protect yourself:

Remember

  • Never discuss your bank details with anyone you don’t know
  • Contact us if you notice any suspicious activity on your account or if you think you have been a victim of fraud
  • Contact us if you receive a suspicious phone call, email or text claiming to be Oxbury
  • You can reach us on 01244 735030 between 9.00am and 5.30pm if you suspect there has been any issues with your account, alternatively you can email fraud@oxbury.com at any time and we will contact you as soon as possible

Here is some useful information and guidance

The National Cyber Security Centre has teamed up with the National Farmers Union to give you practical guidance on strong passwords, malware and more. Visit the NCSC website to learn more.

Take Five to stop fraud.

Have you ever received a suspicious email, text or phone call? Take Five urges us to stop - take a moment – and consider if it might be fake. Visit the Take Five website to learn more.

Be aware of farm subsidy fraud

As farmers start to receive subsidies under the basic payment scheme, the risk of fraud can increase. To help protect yourself follow these steps.

  • Be aware of who is contacting you. If you receive a phone call or email from someone claiming to be from an organisation you have a relationship with, take time to validate the contact by calling them back on a number you have independently checked.
  • Don’t be rushed. Fraudsters will often make requests sound urgent and will make you feel pressured. Genuine business rarely act like this. Always take the time to thoroughly check any calls, emails and texts to make sure they are genuine.

The Rural Payments Agency has set out guidance to help farmers protect themselves against fraud.